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Service Desk Team Leader
- Posted 07 April 2026
- LocationLondon
- Discipline Cloud & DevOps
- Reference7414
Job description
JOB TITLE
Service Desk Team Leader
LOCATION
London (Office-based)
SALARY
£45,000 – £50,000 basic salary + bonus
WAY OF WORKING
THE BUSINESS
This organisation is a well-established IT services and managed services provider with over 30 years’ experience delivering secure, high-quality technology solutions to professional and financial services clients. Operating in highly regulated environments, they support demanding customers across legal, private equity, venture capital, and investment sectors, including several top-tier UK law firms.
The business is a long-standing Microsoft partner with strong cloud, modern workplace, and security capabilities. Known for consistently delivering on their commitments, they have built a reputation for quality, reliability, and technical excellence. Continued investment in managed services has created an opportunity for a Service Desk Team Leader to play a key role in shaping service delivery and team development.
THE SERVICE DESK TEAM LEADER OPPORTUNITY
YOUR KEY SKILLS
APPLY NOW
If you’re an experienced Service Desk professional looking to step into a leadership role where you can influence culture, service quality, and team development, apply now or contact C4S Search for a confidential discussion.
C4S Search specialises in connecting high-calibre technology professionals with leading organisations across managed services, cloud, infrastructure, and security.
Service Desk Team Leader
LOCATION
London (Office-based)
SALARY
£45,000 – £50,000 basic salary + bonus
WAY OF WORKING
- Permanent, Full-Time
- Office-based (Monday to Friday)
- Performance-related bonus
- Sponsored training and professional development
- Incentives for achieving Microsoft certifications
- Company pension scheme
- Private medical insurance
- Income protection insurance
- Employee Assistance Programme (wellbeing, physical & financial support)
- 34 days annual leave (including bank holidays and an additional day off for your birthday)
- Company sick pay
THE BUSINESS
This organisation is a well-established IT services and managed services provider with over 30 years’ experience delivering secure, high-quality technology solutions to professional and financial services clients. Operating in highly regulated environments, they support demanding customers across legal, private equity, venture capital, and investment sectors, including several top-tier UK law firms.
The business is a long-standing Microsoft partner with strong cloud, modern workplace, and security capabilities. Known for consistently delivering on their commitments, they have built a reputation for quality, reliability, and technical excellence. Continued investment in managed services has created an opportunity for a Service Desk Team Leader to play a key role in shaping service delivery and team development.
THE SERVICE DESK TEAM LEADER OPPORTUNITY
- Lead, motivate, and develop a high-performing Service Desk team, embedding best-practice ITIL behaviours
- Act as deputy to the Service Desk Manager, supporting day-to-day operations and team performance
- Drive continual service improvement across processes, tooling, and customer experience
- Act as an escalation point for technical and service-related issues, supporting effective resolution
- Foster a collaborative, accountable, and customer-focused culture within the Service Desk
YOUR KEY SKILLS
- Previous experience working within an MSP or service provider environment
- Strong practical knowledge of ITIL processes and service desk operations
- Proven experience managing and developing service desk or technical support teams
- Strong exposure to Microsoft technologies, including:
- Microsoft 365
- Intune
- Teams
- SharePoint
- Azure
- Experience coordinating incident and major incident management
- Comfortable managing workloads, rotas, SLAs, and service quality metrics
- Excellent written and spoken English
- A natural leader who inspires confidence and enjoys developing others
- Positive, motivational, and able to bring energy and structure to a busy service desk
- Accountable, with a strong sense of ownership for team performance and service outcomes
- Empathetic and approachable, with the ability to support team wellbeing as well as development
- A collaborative team player who values feedback and continuous improvement
APPLY NOW
If you’re an experienced Service Desk professional looking to step into a leadership role where you can influence culture, service quality, and team development, apply now or contact C4S Search for a confidential discussion.
C4S Search specialises in connecting high-calibre technology professionals with leading organisations across managed services, cloud, infrastructure, and security.