Software Support Helpdesk

Posted 18 October 2023
LocationUnited Kingdom
Discipline Software
Contact NameChris Norris

Job description

JOB TITLE:                                   Software Support Helpdesk
LOCATION:                                 Southampton
SALARY:                                       £35k
WAY OF WORKING:               Full Time in Office
C4S Search are delighted to be recruiting on behalf of a growing technology business located on the outskirts of Southampton. They provide Enterprise Resource Planning (ERP) and business management solutions for various industries, including manufacturing, distribution, and retail. Their primary focus is on developing and implementing ERP software to help businesses streamline their operations, improve efficiency, and make data-driven decisions.

  • Taking phone calls from clients, finding out details about problems and logging this in service calls managed in our own copy of Priority.
  • Responding to client enquiries
  • Taking ownership of each case, working through each one logically and thoroughly
  • Using SQL to interrogate problems and advising the developers where required.

  • Experience within customer facing roles, ideally in a software helpdesk environment
  • Interest in learning more about software development

If you are interested in this support role, please send an application detailing proof of the above or contact Chris Norris in our office.
C4S Search connect future tech talent with leading deep tech, bio tech & clean tech organisations and we are always keen to hear from those who work in the tech industry.