Customer Experience Manager

Posted 09 January 2023
LocationUnited Kingdom
Discipline Business Transformation & Operations
Contact NameSean Marsland

Job description

JOB TITLE:                                     Customer Experience Manager  
LOCATION:                                   Stroud
SALARY:                                         Up to £40,000 DOE, plus 30% OTE
Healthcare plan | Company Discounts | 25 Days Holiday + Bank Holidays |
WAY OF WORKING:                   Full time | Permanent | Hybrid Working
  • C4S are proud to represent Britain’s greenest energy company!
  • They are a British Renewable Energy Company, which specialise in providing green energy to customers.
  • You will be responsible overseeing the end-to-end customer journey for a subset of  clients. You’ll be responsible for leading a team, who’s core function is to build exceptional relationships with strategic accounts.
  • Works closely with a variety of internal stakeholders to ensure both industry regulatory requirements and service delivery targets are met
  • Assist Business Sales in new business pitches, in support of our overall business growth plan
  • Develop existing as well as supporting the introduction of new services through effective internal and external communication
  • Work with the leadership team in Growth & Customer Experience to deliver a market leading B2B proposition and customer experience 
  • Act as a key support to our debt colleagues, in the assisting of debt recovery
  • Lead effective recruitment strategy across business unit 
  • Negotiating and Project Management and Leadership skills (desirable)
  • Experience in managing customer relationships
  • Experience of working within the B2B energy industry (desirable)
  • Good computer literacy including Microsoft Office Packages
  • Strong communication with ability to communicate to a senior level of stakeholder (both internally and externally)
  • Ability to develop relationships
  • Ability to set clear agendas and control external meetings with clients
  • Strong networking & relationship building skills
  • Ability to work under pressure and manage multiple deadlines
If you are interested in the role, please send an application detailing proof of the above or contact Lisa Franklin in our office.
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