Customer Experience Manager

Job description

JOB TITLE:                                     Customer Experience Manager
LOCATION:                                   Stroud
SALARY:                                         Up to £40,000 DOE, plus 30% OTE
Healthcare plan | Company Discounts | 25 Days Holiday + Bank Holidays |
WAY OF WORKING:                   Full time | Permanent | Hybrid Working
THE BUSINESS:

C4S are proud to represent Britain’s greenest energy company!
They are a British Renewable Energy Company, which specialise in providing green energy to customers.

THE JOB TITLE OPPORTUNITY:

You will be responsible overseeing the end-to-end customer journey for a subset of clients. You’ll be responsible for leading a team, who’s core function is to build exceptional relationships with strategic accounts.
Works closely with a variety of internal stakeholders to ensure both industry regulatory requirements and service delivery targets are met
Assist Business Sales in new business pitches, in support of our overall business growth plan
Develop existing as well as supporting the introduction of new services through effective internal and external communication
Work with the leadership team in Growth & Customer Experience to deliver a market leading B2B proposition and customer experience
Act as a key support to our debt colleagues, in the assisting of debt recovery
Lead effective recruitment strategy across business unit

YOUR KEY SKILLS:

Negotiating and Project Management and Leadership skills (desirable)
Experience in managing customer relationships
Experience of working within the B2B energy industry (desirable)
Good computer literacy including Microsoft Office Packages
Strong communication with ability to communicate to a senior level of stakeholder (both internally and externally)
Ability to develop relationships
Ability to set clear agendas and control external meetings with clients
Strong networking & relationship building skills
Ability to work under pressure and manage multiple deadlines

If you are interested in the role, please send an application detailing proof of the above or contact Lisa Franklin in our office.
C4S Search connect future tech talent with leading deep tech, bio tech & clean tech organisations and we are always keen to hear from job seekers or those who work in the tech industry.