Senior Service Desk & End-user Computer Engineer

Posted 28 March 2024
Discipline Cloud & DevOps
Contact NameAlex Hamilton

Job description

JOB TITLE: Senior Service Desk & End User Computer Engineer

LOCATION: Bristol and Portishead Area

SALARY:  £35,000-£40,000

WAY OF WORKING: Full time – 5 days a week onsite

  • We are happy to be partnered with a large manufacturing company

You will require the following:
  • Performs timely resolution of workstations, mobile, hardware and software problems within SLAs
  • Follow-up all processes for use of IT systems
  • Conforms to international key IT processes such as support, change and asset management (ITIL)
  • Break-fix and support in Microsoft & Mac environment for laptop and desktop
  • 365 and Exchange administration - eg mailbox limits, mailbox sharing
  • Coordinate with vendors/Contractors for provision of end-user support (eg, Hardware repair, replacement, intervention)
  • Provide accurate and timely logging of customer incidents and tasks to meet contractual SLAs.
  • Help to manage CMDB (Configuration Management Database)
  • Provide IT support for on-site and/or off-site events and meetings
  • Manage and inventory LAN cabling/racking, coordinate port activations and deactivations.
  • Train and mentor junior service desk staff.

If you are interested in the role, please contact Fin Young on 07384 540013 or email

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