2nd Line ICT Technician

Posted 09 October 2023
Discipline Cloud & DevOps
Contact NameAaron Simpson

Job description

.JOB TITLE:    2nd Line ICT Technician  
PACKAGE:     Competitive Salary
WAY OF WORKING: Fulltime | 37 hours per week
  • To be a member of the technical support service for a multi functional trust.
  • Providing IT Technical support and visit multiple sites in the area to achieve this
  • Provide a friendly and responsive service to requests for assistance from all users
  • Work with other member of the team to resolve issues as appropriate
Key accountabilities:
  • Respond to and prioritise routine and emergency ICT requests across the business as required or directed. Any issues that cannot be resolved in a timely manner will need to be escalated to 3rd line ICT support technicians.
  • Rectify where possible any damage to the rooms and check for health and safety issues and report any potentially dangerous situations.
  • Work in compliance with the Codes of Conduct, Regulations and policies of the Local Authority and its commitment to equal opportunities.
  • Ensure that output and quality of work is of a high standard and complies with current legislation / standards.
  • Use the On-line ticket system for issues that have been logged within the business and to update the call status of jobs, including any interim work that has been completed on a job.
  • To assist in the maintenance of the IT Inventory that is accurate and up to date including details of location of all equipment, especially in the event of equipment being moved or end of life.  
  • Liaise with outside organisations with regard to logging service and support calls.
  • Meet with your line manager to discuss any outstanding tickets and to plan for the short term.
Key Skills required:
  • Minimum of 5 GCSE at grade 5 or above including English or maths
  • Up to date IT technology knowledge including standard networking technologies such as WAN, LAN and DNS, DHCP
  • Excellent working knowledge of MS Office, Management and Maintaining of Google G-Suite, MIS Systems and experience working within a virtulised server environment.

If you are interested in the role please apply to this advert or contact Amelia Yates @ C4S Search
C4S Search connect future Deep tech talent with leading entrepreneurial businesses and are always keen to hear from people with similar ambitions.