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JOB TITLE: Head of IT
THE IDEAL CANDIDATE WILL HAVE:
Head of IT Product Support
- Posted 06 October 2025
- LocationUnited Kingdom
- Discipline Business Transformation & Operations
- Reference7271
Job description
JOB TITLE: Head of IT
LOCATION: Rugby
SALARY: £70k - £80k + 15% bonus
WAY OF WORKING: Hybrid
THE BUSINESS:
Our client is a market leading organisation working behind the scenes to support well-known household brands across multiple sectors.
THE HEAD OF IT OPPORTUNITY:
As Head of IT, you’ll lead a high-performing team, shape support strategy, and drive continuous improvement across multiple service areas. You’ll play a pivotal role in enhancing the customer experience and ensuring technology consistently delivers business value.
RESPONSIBILITIES
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Develop delivery strategy that aligns with business goals and user needs. Oversee product support operations to ensure effective issue resolution.
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Set and monitor SLAs and KPIs to maintain high service standards. Report on performance, identify areas for improvement and drive corrective actions.
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Lead the response to product incidents and coordinate cross functional teams, and analyse root causes.
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Manage and develop a team of product support specialists. Provide guidance, coaching and clear objectives.
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Act as the key link between business users, technical teams and external partners
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Champion process improvements and new tools to optimise efficiency.
THE IDEAL CANDIDATE WILL HAVE:
- Proven experience in product support management
- Strong technical understanding of business systems, databases, and the software development lifecycle
- Experienced in incident management, troubleshooting, and rot cause analysis
- Skilled leader with the ability to inspire and develop teams
- Excellent communicator with a customer-focused mindset
- Stakeholder management skills
- Knowledge of ITIL principles and service management best practices
- Comfortable in fast moving, change-orientated environments
