ICT Support Technician

Posted 18 January 2024
LocationUnited Kingdom
Discipline Cloud & DevOps
Contact NameAaron Simpson

Job description

JOB TITLE: ICT Support Technician
LOCATION: Wiltshire
WAY OF WORKING: Full Time | Permanent | 5 days a week on site
SALARY: £30,000-35,000
C4S Search are pleased to be working with an industry leading infrastructure company!
  • To support and maintain in-house computer systems, workstations and peripherals and oversee the daily running of software, networking and technology related hardware at a 1st / 2nd line level.
  • This includes installing, diagnosing, repairing, maintaining and upgrading all hardware and equipment while ensuring optimal workstation performance.
  • Responsible for troubleshooting issues in a timely and accurate fashion and provide user assistance where required. They will support all Helpdesk enquiries and filter to the relevant members of the ICT Department.
  • To support Business Systems, such as Themis (Deltek PIM) and its users in daily usage and training.
  • To set up, maintain and troubleshoot user accounts and security, on all systems and hardware, ensuring they follow Information Management and Information Security Management systems.
  • To carry out administrative tasks, maintenance, and update user profiles for Business Systems and other ICT management tools, using change management procedures where necessary.
  • Provide a first point of service for all ICT issues. Manage the requests and incidents through the call log, providing a 1st line and 2nd line fix resolution or escalating to other team members as appropriate.
If you are interested in the ICT Support Technician role, please send an application detailing proof of the above or contact Finley Young on 07384 540013.
C4S Search connects future tech talent with leading deep tech, bio tech & clean tech organisations and we are always keen to hear from IT professionals or those who work in the tech industry.