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IT Service Desk Manager
- Posted 24 September 2024
- LocationSwindon
- Discipline Cloud & DevOps
- Reference6786
- Contact NameAlex Hamilton
Job description
JOB TITLE: IT Service Desk Manager
LOCATION: Wiltshire
WAY OF WORKING: Full Time | Permanent | 4 days a week on site
SALARY: £50,000-£70,000
THE BUSINESS:
C4S Search are pleased to be working with an industry leading Financial Institution in Wiltshire! The company are a thriving, award – winning business providing financial advice.
THE IT SERVICE DESK MANAGER OPPORTUNITY:
The company are looking for a passionate IT Service Desk Manager to oversee a dedicated team tasked with providing outstanding IT support. It's essential to champion service excellence, guaranteeing that each call is handled with the up-most professionalism. They are looking for someone who will devise straightforward and effective processes and procedures to streamline support, fostering a proactive "shift left" approach that enhances the customer experience.
YOUR KEY SKILLS:
C4S Search connects future tech talent with leading deep tech, bio tech & clean tech organisations and we are always keen to hear from IT professionals or those who work in the tech industry.
LOCATION: Wiltshire
WAY OF WORKING: Full Time | Permanent | 4 days a week on site
SALARY: £50,000-£70,000
THE BUSINESS:
C4S Search are pleased to be working with an industry leading Financial Institution in Wiltshire! The company are a thriving, award – winning business providing financial advice.
THE IT SERVICE DESK MANAGER OPPORTUNITY:
The company are looking for a passionate IT Service Desk Manager to oversee a dedicated team tasked with providing outstanding IT support. It's essential to champion service excellence, guaranteeing that each call is handled with the up-most professionalism. They are looking for someone who will devise straightforward and effective processes and procedures to streamline support, fostering a proactive "shift left" approach that enhances the customer experience.
YOUR KEY SKILLS:
- Extensive experience of managing a Service Desk Team within different organisations.
- Successful implementation of ITIL processes and procedures
- Strong understanding of Industry best practices on Service Desk Management.
- Strong technical foundation with excellent 0365, desktop and application support skills
- Degree qualified preferred, and preferably MSc or the equivalent experience.
- Strong technical Desktop support, Microsoft 0365, and applications skills
- Good understanding of Active Directory
- First class communication skills and ability to liaise with stakeholders across all levels of business
- Highly motivated person who is passionate about delivering an outstanding service.
- Good analytical and problem-solving skills with the ability to troubleshoot and diagnose problems.
- Strong organisation skills and the ability to be self-sufficient.
- The ability to take ownership and have a proactive approach to problem management whilst utilising other teams and 3rd party providers.
C4S Search connects future tech talent with leading deep tech, bio tech & clean tech organisations and we are always keen to hear from IT professionals or those who work in the tech industry.
