Technical Product Specialist

Posted 10 March 2023
LocationUnited Kingdom
Discipline Business Transformation & Operations
Contact NameJosh Dibble

Job description

Role: Technical Product Specialist 

Location: Cheshire, England

Salary: Negotiable (Dependant on experience)

Ways of working: Full time in office (5 days per week)

About You:
  • Strong personal interest in technology from an early age.
  • Enjoy playing with gadgets, understanding how things work, and fixing them.
  • Invest time in understanding how technology can shape and revolutionize our lives.
  • Friendly and enjoy interacting with others, and naturally get along with different kinds of people.
  • Love using skills to help customers succeed and may have prior experience in pre-sales engineering or technical support in the software industry.
  • Excited about the challenge of helping businesses worldwide to improve their cybersecurity posture.
  • Love to learn and eager to find out more about software products, programming, or penetration testing.
  • Strong academic record with excellent A levels and a degree, likely in a technical or scientific discipline.
  • Patient, methodical, and tenacious in pursuing a problem until a solution is found.
  • Careful and precise with words, and sometimes need to temper pedantic instincts.
Key Responsibilities:
  • Act as a liaison between software developers, customer success, product management, researchers, and customers.
  • Assist customers with deploying products in various environments.
  • Collaborate with customer-facing teams to make technical sales.
  • Engage with customers using modern enterprise video communications to ensure they make the best use of software.
  • Work with software developers to understand product features and customer usage.
  • Partner with the Growth team to ensure potential customers maximize product trials.
  • Investigate bug reports and attempt to reproduce, diagnose, and fix issues.
  • Liaise with technical product managers to prioritize software development work.

Essential Skills:
  • Excellent written and oral communication skills, with the ability to communicate complex technical concepts to a varied audience.
  • Methodical problem-solving skills and the ability to carry out research to obtain relevant knowledge.
  • Passion for technology, particularly enabling security through continuous deployment in DevOps.
  • A helpful attitude with a positive, can-do outlook and the ability to delight customers beyond their expectations.

Desirable Skills:
  • Knowledge or interest in cybersecurity, software development, computer science, system administration, networking technologies, web application development, programming languages, and hands-on experience with AWS, Azure, GCP.

Be Well Rewarded:
  • We pay excellent salaries above the market level based on individual skills and contribution.
  • We offer share options and a comprehensive benefits package.

Why Join Us:
  • Fun, positive work environment.
  • Professional without being corporate.
  • Encourages work-life balance with normal working hours and no stress.
  • Offers a high-tech working environment with the latest Macs, dual monitors, sitting-standing desks, and walking treadmills.
  • Close-knit team with regular team lunches, evening social events, and amazing parties twice a year.

C4S Search connect future tech talent with leading deep tech, bio tech & clean tech organisations and we are always keen to hear from DATA SCIENTISTS, DATA ENGINEERS AND SOFTWARE or those who work in the tech industry.