Job description

Role: Technical Product Specialist

Location: Cheshire, England

Salary: Negotiable (Dependant on experience)

Ways of working: Full time in office (5 days per week)

About You:

Strong personal interest in technology from an early age.
Enjoy playing with gadgets, understanding how things work, and fixing them.
Invest time in understanding how technology can shape and revolutionize our lives.
Friendly and enjoy interacting with others, and naturally get along with different kinds of people.
Love using skills to help customers succeed and may have prior experience in pre-sales engineering or technical support in the software industry.
Excited about the challenge of helping businesses worldwide to improve their cybersecurity posture.
Love to learn and eager to find out more about software products, programming, or penetration testing.
Strong academic record with excellent A levels and a degree, likely in a technical or scientific discipline.
Patient, methodical, and tenacious in pursuing a problem until a solution is found.
Careful and precise with words, and sometimes need to temper pedantic instincts.

Key Responsibilities:

Act as a liaison between software developers, customer success, product management, researchers, and customers.
Assist customers with deploying products in various environments.
Collaborate with customer-facing teams to make technical sales.
Engage with customers using modern enterprise video communications to ensure they make the best use of software.
Work with software developers to understand product features and customer usage.
Partner with the Growth team to ensure potential customers maximize product trials.
Investigate bug reports and attempt to reproduce, diagnose, and fix issues.
Liaise with technical product managers to prioritize software development work.

Essential Skills:

Excellent written and oral communication skills, with the ability to communicate complex technical concepts to a varied audience.
Methodical problem-solving skills and the ability to carry out research to obtain relevant knowledge.
Passion for technology, particularly enabling security through continuous deployment in DevOps.
A helpful attitude with a positive, can-do outlook and the ability to delight customers beyond their expectations.

Desirable Skills:

Knowledge or interest in cybersecurity, software development, computer science, system administration, networking technologies, web application development, programming languages, and hands-on experience with AWS, Azure, GCP.

Be Well Rewarded:

We pay excellent salaries above the market level based on individual skills and contribution.
We offer share options and a comprehensive benefits package.

Why Join Us:

Fun, positive work environment.
Professional without being corporate.
Encourages work-life balance with normal working hours and no stress.
Offers a high-tech working environment with the latest Macs, dual monitors, sitting-standing desks, and walking treadmills.
Close-knit team with regular team lunches, evening social events, and amazing parties twice a year.

C4S Search connect future tech talent with leading deep tech, bio tech & clean tech organisations and we are always keen to hear from DATA SCIENTISTS, DATA ENGINEERS AND SOFTWARE or those who work in the tech industry.